By Jacquie Winiecki
As a lawn care business owner, you know that your success is directly tied to the number of customers you have. But with so many other lawn care businesses out there, it can be a real challenge to attract new customers and stand out from the competition. That's where this guide comes in - we're here to help you discover new and effective ways to get more lawn care customers.
Whether you're just starting out or you've been in the industry for years, this guide will provide you with a wide range of strategies to try. From low-cost options that won't break the bank to premium services that can give your business a real boost, we've got you covered.
Investing in your business is one of the most crucial decisions you'll make as a business owner. It's a delicate balance between cost and quality that determines the success of your business in the long run. It's easy to get caught up in the cost aspect of investing in your business and make the mistake of opting for the cheapest option available. However, while some low-cost strategies can work well, they may not always give you the best results. It's crucial to consider the quality of the service you're investing in as well. Investing in a low-cost service that doesn't provide the results you need can end up being more costly in the long run than investing in a premium service that delivers the desired results.
Starting a new lawn care business can be both exciting and challenging. One of the biggest hurdles that new business owners face is creating visibility for their brand in a crowded market. However, this doesn't have to be a daunting task, especially for those who are willing to think outside the box and get creative with their marketing strategies. One of the advantages of low-cost marketing options is that they can be a great way to test the waters and determine what works best for your business without incurring significant expenses. This is especially important for new businesses that may not have a large marketing budget or a well-established customer base. By focusing on low or no-cost tactics, such as word-of-mouth marketing or social media outreach, new business owners can build a foundation for their brand and create a buzz without breaking the bank.
In addition to being cost-effective, low or no-cost marketing options can also be a fun and creative way to engage with potential customers. For example, social media platforms like Instagram and Facebook allow businesses to showcase their services and interact with their audience in a more personal way. This can help create a sense of community and build brand loyalty, which is essential for long-term success.
Word-of-mouth Marketing: Encourage your satisfied customers to refer you to their friends and family, or offer them a discount or a free service as an incentive. Get people talking about your business in order to send new customers your way.
Door-to-door Marketing: Go door-to-door in your neighborhood and offer your lawn care services. You can leave flyers, door hangers, or business cards at each house you visit. You can design your own marketing materials using free online tools or templates, and then print them at a local print shop or online printing service.
Community Events: Participate in community events such as fairs, festivals, and parades. You can set up a booth and showcase your services.
Local Directories: List your business in local directories such as Google Business Profile and Yelp. This will make it easier for potential customers to find you when they search for lawn care services in your area.
Online Directories: List your business in online directories such as Angi or Thumbtack. These directories can help you reach a larger audience and generate more leads.
Social Media: Create social media accounts for your business and regularly post updates, pictures, and promotions. You can also join local Facebook groups and/or Nextdoor and promote your services there. At minimum, engage and be helpful. If someone in your city is asking a question about lawn aeration, why don’t you be the one to help answer their question?
Neighborhood Newsletters: Many neighborhoods have their own newsletters. See if you can advertise in them or even contribute articles to showcase your expertise (e.g. When is the Best Time to Aerate Your Lawn?).
Loyalty Program: Create a loyalty program for your customers that rewards them for using your services consistently.
Freebies: Offer free services, such as a free lawn analysis or a free first mowing, to entice new customers to try your services.
Business Networking: Attend local business networking events and get to know other business owners in your area. You never know when someone might need your services or refer you to someone else.
Local Newspaper: Advertise in your local newspaper or even write an article about lawn care to position yourself as a local expert (perhaps on lawn aeration and the best time to do so).
Direct Mail: Send out postcards or flyers to targeted neighborhoods or even to past customers. Make sure your mailings are professional-looking and include a clear call to action.
Website: Creating a website for your business can be affordable with free or low-cost website builders such as Wix, Squarespace, or Mailchimp. These platforms offer a user-friendly interface and customizable templates that can help you create a professional-looking website without any technical expertise. You can add your own text, images, and branding to make your website unique, and you can also take advantage of features such as contact forms and appointment scheduling tools to better connect with your customers. Mailchimp's website builder can be integrated with its email marketing platform, offering additional features and functionality.
Vehicle Branding: Brand your vehicles with your business name, logo, and contact information. This will make your business more visible to potential customers as you drive around.
Google Ads: Create Google Ads campaigns targeted to people in your area who are searching for lawn care services. With Google Ads, you can set a daily budget for your lawn care service campaigns, which determines how much you will spend on clicks and impressions each day. This budget can be adjusted at any time based on the performance of your campaigns, enabling you to optimize your advertising strategy and get the most out of your budget.
Local Sponsorships: Sponsor local sports teams, schools, or charities. This will help you build brand recognition and show that you are invested in your community.
Customer Satisfaction Surveys: Send out surveys to your customers to gather feedback and identify areas where you can improve your services. Use the feedback to improve your customer experience and stand out from your competitors.
YouTube Channel: Create a YouTube channel and share videos on lawn care tips, DIY projects, and behind-the-scenes footage of your business. This can help you attract a following and position yourself as an expert in your field.
Community Service: Offer your lawn care services for free to local schools, churches, or non-profit organizations. This can help you build goodwill and get your name out in the community.
Branded Merchandise: Invest in branded merchandise such as t-shirts, hats, or bumper stickers. Give them away to your customers as a thank you or sell them to raise awareness about your business.
Virtual Consultations: Offer virtual consultations where you can assess a customer's lawn care needs and provide recommendations over video chat. This can help you reach customers who are busy or prefer to communicate online.
Content Marketing: Create high-quality content such as blog posts, infographics, or e-books that provide value to your target audience. Share the content on your website, social media, and email newsletters to attract more leads.
Just like you wouldn't buy a one-size-fits-all lawnmower, don't settle for a cookie-cutter marketing strategy. It’s crucial to analyze your target audience, check out your competitors, and stay on top of market trends to make informed decisions. By investing in the right marketing services, you can give your business the boost it needs to flourish and grow like a healthy green lawn.
Custom Website: A custom website can provide your lawn care business with several benefits that may not be available with free or low-cost website builders. A custom design allows you to reflect your brand and business values and helps you stand out from your competitors. Additionally, custom websites are typically faster, more secure, and better equipped to protect against malware than free or low-cost website builders. With a custom website, you can also offer features like a mowing cost calculator or online bill pay, and even sell online gift cards to boost sales and attract new customers.
Mobile App: Develop a mobile app that allows customers to book services, receive alerts, and manage their accounts from their phones. This can help you stand out from your competitors and provide a seamless customer experience.
Search Engine Optimization (SEO): SEO involves optimizing your website to rank higher in search engine results pages. This can help your business attract more potential customers and increase visibility. Some SEO strategies include optimizing your website's content, improving its structure, and building high-quality backlinks from other websites.
Pay-per-click (PPC) Advertising: PPC advertising involves placing ads on search engines and other websites and paying each time a user clicks on them. While this can be costly, it can also be highly effective at driving traffic to your website. To make the most of your PPC campaigns, you'll need to do some keyword research, create compelling ads, and optimize your landing pages.
Local Service Ads (LSAs): Local Service Ads are Google pay-per-lead ads that are placed at the top of Google search results and are designed to help connect local customers with service providers. One of the key benefits of Local Service Ads is that they are highly targeted and customizable. Businesses can choose which services they want to advertise, set their own budget, and target specific geographic locations. Local service ads require minimal effort to maintain, allowing you to focus on running your business.
Video Marketing: Videos can be a powerful way to showcase your services and connect with potential customers. You can create videos that show off your lawn care skills, provide tips and tricks for maintaining a healthy lawn, or share customer testimonials. To make your videos stand out, be sure to use high-quality equipment and editing software, and optimize them for search engines and social media.
Email Marketing: Building an email list of potential customers and sending them regular newsletters or promotions can be an effective way to stay top-of-mind with your audience. To make your email campaigns effective, be sure to segment your email list based on interests and behaviors, create compelling subject lines and content, and make sure your emails are mobile-friendly.
Referral Marketing: Referral programs can be a great way to get more word-of-mouth referrals and drive more business. To create an effective referral program, you'll need to offer incentives that are appealing to your customers, make it easy for them to refer others, and track and reward referrals.
By making smart decisions about where to invest your resources, you can set your business apart from the competition and generate positive buzz that drives more business your way. While you may be able to handle some of these tasks in-house, you may want to consider outsourcing them to marketing professionals with the expertise and resources to deliver the best results.
Are you unsure whether partnering with an agency is the right move to help you grow your lawn care business? As a lawn care business owner, you probably have a lot on your plate. From managing your team of employees to ensuring your customers are satisfied with your services, your to-do list may seem endless. With so many responsibilities, finding the time to devote to marketing and customer acquisition efforts can be challenging, if not impossible. By outsourcing these tasks to an agency, you can trust that your marketing efforts are in capable hands while you focus on providing top-quality lawn care services to your customers.
Expertise: When it comes to marketing and advertising, there are many different techniques and strategies that businesses can use to reach their target audience and achieve their goals. However, not all strategies are created equal, and what works for one business may not work for another. This is where the expertise of a marketing agency comes in.
Marketing agencies have professionals with specialized skills and knowledge in different areas of marketing and advertising. They stay up-to-date with the latest trends, tools, and techniques to ensure that their client’s marketing strategies are effective and successful.
Moreover, the expertise of marketing agencies extends beyond traditional marketing techniques. They have experience in digital marketing, search engine optimization (SEO), social media marketing, email marketing, content marketing, and more. With their knowledge, they can help you choose the right marketing channels and strategies to reach your target audience and achieve your goals.
Efficiency: Marketing agencies have professionals with specialized skills and knowledge who can execute campaigns more efficiently than a business owner who may have other responsibilities. The marketing team can focus solely on your marketing efforts and develop a comprehensive strategy that is tailored to your specific business needs. They have the time, resources, and expertise to ensure that your campaigns are executed efficiently and effectively.
In addition, marketing agencies have access to tools and resources that may not be available to small business owners. They may also be able to negotiate better rates for advertising and other services. This means that you can get more bang for your buck and achieve better results for your marketing investment.
By outsourcing your marketing efforts to an agency, you can free up your time and resources to focus on running your business. This will allow you to be more productive and efficient in your day-to-day operations, ultimately leading to greater success for your lawn care company.
Cost-effective: You may worry about the upfront cost of hiring a marketing agency, but don't dismiss the long-term benefits that could save you money. Marketing agencies have a wealth of tools and resources at their disposal that may not be available to small business owners. With research tools, data analytics software, and specialized design and development software, agencies can give your business a competitive edge.
Plus, compared to hiring an in-house marketing team, an agency can be more cost-effective. In-house teams come with salaries, benefits, and overhead costs, whereas agencies may charge a flat fee or a percentage of ad spend, allowing you to plan and budget your marketing expenses with more ease.
In the end, partnering with a marketing agency can be a smart financial decision that helps you achieve your marketing goals without breaking the bank.
Results-driven: Agencies understand that their clients want to see a return on their investment, and they are committed to delivering measurable results.
Marketing agencies use a variety of tools and techniques to track the performance of your marketing campaigns. They analyze data from various sources, including social media platforms, Google Analytics, and customer relationship management (CRM) software. By doing so, they can determine which marketing tactics are working and which ones need to be adjusted.
For example, if an agency is running a pay-per-click (PPC) campaign for your lawn care business and notices that certain keywords are not generating the expected click-through rates or conversions, they can adjust the campaign to target different keywords that are more effective. They may also test different ad copy or landing pages to optimize the campaign's performance.
Agencies understand that marketing is not a one-size-fits-all solution, and they will tailor their approach to your business goals and target audience. They will use the data they gather to fine-tune your campaigns continually, ensuring that you are getting the best return on your investment.
Scalability: Growing your business can be exciting, but it also comes with new challenges. As you expand, you need to increase your marketing efforts to reach new customers and tap into new markets. For small business owners, this can be an overwhelming task that requires a lot of time and expertise.
It's understandable for lawn care business owners, especially those starting out, to feel the pressure of taking care of all their marketing tasks themselves. And while it's true that some marketing efforts, such as social media management and email marketing, can be done in-house, it's important to recognize that there are certain areas where investing in outside expertise is crucial.
For example, graphic design and website development are both areas where investing in professional help can make a significant difference. A well-designed website can be a powerful marketing tool, but a poorly designed one can actually drive customers away. Likewise, professional-quality graphics and branding materials can help establish your brand identity and make your business more memorable to potential customers.
It's also important to remember the old adage that "you get what you pay for." While cheaper options may be tempting for a business just starting out, it's important to consider the long-term impact of your marketing decisions. A poorly designed website or low-quality branding materials can hurt your business in the long run, making it more difficult to establish a strong brand identity and attract new customers.
As your business expands, it will likely require more of an investment in marketing and advertising. While it may be tempting to continue to handle everything in-house, it's important to recognize when outside expertise is necessary.
By hiring an agency you can reach more customers and grow your business faster than you ever thought possible.
Don't wait until it's too late to start building your customer base and establishing your brand. The lawn care industry is highly competitive, and it's essential to stay ahead of the game.
Ready to make your lawn care business a cut above the rest?