By Darren DeYoung
Housecall Pro and ServiceTitan are two great solutions to grow your business in the field service management software category. This comparison and analysis will shed light on both of these companies and help you determine if one is a good fit for your business.
For a business owner, choosing the best Field Service Management (FSM) software solution can be difficult and agonizing. There are many options and features to consider. Two of the biggest players in the FSM space are ServiceTitan and Housecall Pro. Both of these solutions are used by thousands of home service businesses and have awesome features for anyone in need of online booking, scheduling, quoting, invoicing, and more.
Perhaps one of the strongest indicators of a reputable software company is what others have to say about it. In particular, actual users of the software. Let’s start by taking a quick look at the reviews for each company.
Since these are software companies, neither of them has established a Google Business listing---which makes it tough to leave a Google review for them. And both of their Facebook pages don’t allow for Facebook reviews (which is probably intentional on their part). This forces us to look at reviews collected by a third party. The third parties noted below are reputable and have their own ways to collect and validate reviews.
GetApp, Capterra, and Software Advice are all Gartner companies and a resource for exploring software as a service (SaaS) products. They conduct their own research and use the same process to solicit and validate user reviews. As a result, they share the same reviews across each of their platforms.
Another peer-to-peer review site headquartered in Chicago, IL is G2 Labs that compares business software and services.
TrustRadius is a review site for business technology that claims to have real people providing 100% verified reviews.
On TrustRadius, Housecall Pro has 4 reviews and a 7.9 / 10 rating.
On TrustRadius, ServiceTitan has 11 reviews and a 8 / 10 rating.
Housecall Pro and ServiceTitan are subscription-based platforms which means that for a monthly or annual fee, you can utilize their services.
Housecall Pro pricing ranges from $65 to $229 per month with a discount for those who opt for the annual subscription and pay upfront. Here are their pricing plans.
ServiceTitan’s pricing is tough to determine as they don’t publish pricing on their website. Sometimes this can be an indicator that the pricing is on the higher side when a company shields their pricing and requires you to complete a demo or schedule a meeting with the sales team. But, here is some information about ServiceTitan pricing.
It is also widely reported that ServiceTitan is not suitable for really small businesses. At one point, ServiceTitan had minimum staffing requirements for their customers. If a home service business had two technicians and one full-time office staff, ServiceTitan would decline their product to businesses of this size. This most likely means that ServiceTitan is better suited for larger companies that can afford their price.
As you can imagine, both ServiceTitan and Housecall Pro have a similar set of features. However, since ServiceTitan tends to favor larger organizations (say, with over 25 contractors), their features cater to the larger enterprise.
The basic features that both companies offer are:
Although ServiceTitan and Housecall Pro are two of the most popular, they definitely aren’t the only players in the game. Here are some alternatives that you may consider in your software search. All of the companies noted below offer similar services and software to home-service-based businesses.
And by no means is this a complete list. Capterra has over 700 field service management software options if you’d really like to dig in.
Housecall Pro and ServiceTitan are popular field service management solutions, but by no means are they the only options. They both offer similar functionality and have a core set of features that are found in many FSM solutions. However, each solution is probably better suited for a different customer: If you are seeking an affordable solution to grow your small business, consider Housecall Pro If you are seeking robust features and looking to take your enterprise to the next level, consider ServiceTitan
These solutions are great for keeping your customers happy and your technicians busy. But if connecting your business with homeowners is holding you back, let us know. At Hoist, we help leverage the tools you have to reach homeowners and build your customer base through homeowner connection marketing.
What is Homeowner Connection Marketing?