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By Darren DeYoung
Choosing the right field service management (FSM) software can make or break your business operations. If you're a home service business owner trying to streamline scheduling, invoicing, or customer communication, chances are you've come across two popular names: Housecall Pro and ServiceTitan.
This guide breaks down their pricing, features, and ideal use cases—plus a few alternatives if neither fits your needs.
Perhaps one of the strongest indicators of a reputable software company is what others have to say about it. In particular, actual users of the software. Let’s start by taking a quick look at the reviews for each company from third-party review platforms.
GetApp, Capterra, and Software Advice are all Gartner companies and a resource for exploring software as a service (SaaS) products. They conduct their own research and use the same process to solicit and validate user reviews. As a result, they share the same reviews across each of their platforms.
On GetApp & Capterra, and Software Advice, Housecall Pro has over 2,800 reviews and a 4.7 / 5 rating.
On GetApp & Capterra, and Software Advice, ServiceTitan has over 306 reviews and a 4.4 / 5 rating.
Another peer-to-peer review site headquartered in Chicago, IL is G2 Labs that compares business software and services.
On G2, Housecall Pro has over 191 reviews and a 4.3 / 5 rating.
On G2, ServiceTitan has over 317 reviews and a 4.5/5 rating.
G2 Housecall Pro vs. ServiceTitan
TrustRadius is a review site for business technology that claims to have real people providing 100% verified reviews.
On TrustRadius, Housecall Pro has 12 reviews and a 9.5 / 10 rating.
On TrustRadius, ServiceTitan has 40 reviews and a 7 / 10 rating.
Both platforms operate on a subscription model. However, only Housecall Pro publishes its pricing.
| Plan | Monthly | Annual | Users |
|---|---|---|---|
| Basic | $79 | $59 | 1 |
| --- | --- | --- | --- |
| Essentials | $189 | $149 | 1-5 |
| --- | --- | --- | --- |
| MAX | $329 | $299 | 1-8 |
ServiceTitan does not publish its pricing online. Estimates vary:
Note: ServiceTitan reportedly enforces minimum staffing requirements, often declining businesses with fewer than two techs and one office staffer. It’s best suited for larger organizations ready to invest in enterprise-level tools.
As you can imagine, both ServiceTitan and Housecall Pro have a similar set of features. However, since ServiceTitan tends to favor larger organizations (say, with over 25 contractors), their features cater to the larger enterprise.
The basic features that both companies offer are:
Housecall Pro covers the essentials with user-friendly tools for growing businesses. ServiceTitan offers a deeper toolkit, ideal if you're running a larger or more complex operation.
Although ServiceTitan and Housecall Pro are two of the most popular, they definitely aren’t the only players in the game. Here are some alternatives that you may consider in your software search. All of the companies noted below offer similar services and software to home-service-based businesses.
And by no means is this a complete list. Capterra has over 700 field service management software options if you’d really like to dig in.
Both Housecall Pro and ServiceTitan are strong choices, but the right one depends on your business stage and goals.
And remember: software is just one part of the equation.
If you're investing in tools to streamline operations but still struggle to reach new customers, Hoist can help. We specialize in homeowner connection marketing—ensuring your business doesn’t just run smoothly, but grows consistently.
👉 Want to explore how marketing can work alongside your FSM software? Contact us today.
What is Homeowner Connection Marketing?